FORBES TRAVEL SERVICE WHERE TRUST MEETS PERFORMANCE
Exclusively for Trident Members, Forbes Travel Guide, the global leader in 5-star hospitality service standards, has meticulously crafted a comprehensive training curriculum tailored for the yachting community. This specialized program certifies both crew members and the yacht itself, ensuring that every aspect of luxury hospitality meets the discerning standards synonymous with a 5-star Forbes Travel Guide establishment.
The curriculum covers a range of essential topics, including:
Luxury Hospitality Standards: Crew members will delve into the intricacies of providing impeccable service, anticipating guests’ needs, and maintaining the highest level of excellence.
Team Building: Effective teamwork is crucial on a superyacht. The training emphasizes collaboration, communication, and synergy among crew members.
Conflict Resolution: Handling conflicts gracefully is an art. Crew members will learn techniques to resolve disputes and maintain a harmonious onboard environment.
Personalized Service: Understanding individual preferences and tailoring experiences accordingly is paramount. The curriculum guides crew members in creating memorable moments for owners and guests.
Positive Experiences: From arrival to departure, every interaction matters. Crew members will master the art of curating positive, unforgettable experiences for those aboard.
Welcome to a world where excellence is not just a goal—it’s the standard.
The IGY Trident Club’s commitment to exceptional service extends beyond the yacht itself, ensuring that every moment is extraordinary.
forbes travel service
where trust meets performance
Forbes Travel Guide is the only global rating system for luxury hotels, restaurants and spas. Their anonymous professional inspectors evaluate based on up to 900 objective standards, with an emphasis on exceptional service, to help discerning travelers select the world’s best luxury experiences. The only way to secure a Five-Star, Four-Star or Recommended rating is by earning it through Forbes’ independent inspection process.
Highlights
Professional Curriculum
Access to proprietary crew service training and professional development curriculum created specifically for superyacht crew
Marketing + Promotion
Individual crewmembers and yachts receive designation from Forbes Travel Guide that can be used for marketing and promotion once 75% of crew have been trained
Training Programs
Forbes plans to develop a more formal training accreditation program that includes recurrent training, continuing education and leadership development programming
Credentials
Accreditation would belong to the individual and live via a personalized certificate that they can leverage across the industry, highlighting credentials while promoting career development
Memberships terms are for 1, 3 or 5 years and pricing is assured for the duration of the term.
Memberships may be renewed at the end of the term, at the going rate.
Berthing at ALL IGY marinas is reserved first for Trident members – so that dockage is assured as/if/when needed.
Non-members are NOT assured of berth space. Transient reservations during high season are not available more than 10 days out and non-members may not be assured of space for the entire desired duration of stay.
